At BelAire Heating & Air Conditioning, we focus on customer service. How well do we succeed? Let our customers tell you.
August 11, 2013
I wish to acknowledge Diego for his prompt and courteous service this day.
He was quick to diagnose the problem and make the necessary repair. He tooktime to explain what the problem was and answered all my questions. He stayed until he was absolutely certain that all systems were go. It was a pleasure meeting him and he is a credit to your business. Please pass my comments on to Diego.
August 7, 2013
I wanted to say how pleased we are with the service that was done today. The service Tech Robert Alexander, did an outstanding job, He was very professional, friendly, clean and fast. I have never had such a thorough check of any appliance in my home. Robert explained and showed what needed to be done. You have an excellent Tech with Robert. Thank you Robert very much and thank you Bel-Aire for the great product.
January 8, 2013
I cannot think of any way that Lennox and Bel-Aire could serve me better. The service was excellent, the equipment was a great improvement over my previous air conditioner.
January 5, 2013
Last Saturday, 12/29/12, our furnace stopped working. Your service tech, Bill Lounsbury, diagnosed the problem as a bad inducer motor baring and because of the holiday, unfortunately explained the part could not be ordered until Wednesday.
Bill seemed genuinely concerned about the welfare of my wife whom I explained has some medical conditions and made some fantastic recommendations to try to keep our upstairs warm for the next 5-6 days in the meantime until our furnace could be repaired. Bill should be recognized for his wonderful demeanor and outstanding customer service.
When I spoke to Lisa Rhoades on Wednesday a.m., she was very empathetic and explained she had already ordered the part and a tech would call me between 1 & 5 p.m. on Thursday to fix our furnace. Moreover, Lisa should be recognized for her outstanding customer service.
Finally, your tech Kurt Adamski called on Thursday at 12:15 and advised he was on his way. The new motor had a slightly different design and was shipped without any instructions; however, Kurt assured me he would get the furnace fixed, which he accomplished in a timely fashion with confidence, a smile & great customer service. It's your employees Bill Lounsbury, Lisa Rhoades and Kurt Adamski why I will always call Bel-Aire for all of my heating & air conditioning needs and recommend you folks to all my neighbors, family and friends!
October 2, 2012
I am very pleased with the choice me made for heating & cooling our home. Since we live on Lake Michigan we are subject to very high winds at times which require good heating system. We feel Bel-Aire Htg & A/C has provided us the proper system for our area. Thank you.
October 1, 2012
We are very happy with the new heating and air conditioner unit and pleased with the customer service we received. Thank you.
September 16, 2012
We could not be happier with the service we received from all people involved with our purchase and install.
September 11, 2012
We contacted the Company to correct a minor problem and they responded immediately. The Installers were very efficient and courteous and explained the computer operations to me in simple terms so I knew what to do in the programming. Thank you.
August 22, 2012
Very happy with our purchase. The installation went smoothly and the we have already saved money on our electric bill.
August 8, 2012
BEL-AIRE Heating & AC did an incredible job of giving us information and installing the LENNOX Furnace and Air Conditioner. From the time I called the salesman (Steve) until both units were installed was less than three days. Now that's what I call a customer oriented company. Thank you, BEL-AIRE and LENNOX!! P.S. The price was right, also.
August 6, 2012
Crew arrived on time and finished the installation on time, too. Installer addressed a challenging flue routing problem in a very professional and pleasing appearing manner. Installation site was cleaned perfectly when the job was completed.